Shipping Policy

At Van Tuong Global, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of our products.

1. Shipping Locations

We currently ship to customers in the following regions:

Domestic (Vietnam)
International (Worldwide)

If your location is not listed during checkout, please contact us at [email protected] or WhatsApp at +84355996381 for assistance.

2. Processing Time

Orders are processed within 1-3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

Standard Shipping: Estimated delivery time is 7-14 business days for international orders and 3-5 business days for domestic orders.
Express Shipping: Estimated delivery time is 3-7 business days for international orders and 1-2 business days for domestic orders.

Delivery times may vary depending on your location and customs clearance for international shipments.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight/dimensions of your order.
For bulk orders or special requirements, please contact us for a custom shipping quote.

5. Customs, Duties, and Taxes

For international orders, additional customs fees, duties, or taxes may apply based on your country’s regulations. These charges are the responsibility of the customer.

We recommend checking with your local customs office for more information on potential fees.

6. Order Tracking

Once your order is shipped, we will provide a tracking number via email or WhatsApp.
You can track your order using the carrier’s website or contact us for assistance.

7. Shipping Delays

While we strive to deliver orders within the estimated time frame, delays may occur due to:

Unexpected customs processing.
Adverse weather conditions.
Other unforeseen circumstances.

We will keep you informed if there are significant delays with your shipment.

8. Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange a reshipment. Additional shipping fees may apply in such cases.

9. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of receiving the package at [email protected] or WhatsApp at +84355996381 with:

Photos of the damaged product(s) and packaging.
Your order number and details.

We will investigate and work with you to resolve the issue promptly.

10. Contact Us

If you have any questions or concerns about our shipping policy, please reach out to us:

WhatsApp: +84355996381
Email: [email protected]
Address: Number 23, Block B, Alley 1, Dong Me, Me Tri, Nam Tu Liem, Hanoi

Thank you for choosing Van Tuong Global! We appreciate your trust and are committed to providing a seamless shipping experience.