Shipping

It is always our intent to process and ship out orders as quickly as possible. Please see below for some commonly asked questions relating to shipping.

Where will you ship?

The information here is primarily for Ground Shipping to the 48 Contiguous United States and Canada. We also can ship most items to AK and HI.

How long will it take to get to me once it has shipped?

If you are in the 48 Continental United States or Canada, your item will typically take 3-7 business days via UPS or FedEx as well as Common Carrier items. Alaska and Hawaii can take a little longer, 4-10 business days is common. Please do not count weekends. UPS will not deliver on Saturday, however FedEx does in some residential areas if shipping ground.

Will I incur any additional fees shipping to Canada?

Yes, typically you will be charged a brokerage charge for shipping to Canada. We are not responsible for any brokerage charges on any packages shipping to Canada. Those charges come from a combination of Canadian Customs and the shipping companies, like UPS and FedEx. We cannot control these costs as they are not charges that SerenityHealth charges.

We only charge the regular Shipping & Handling charge. On top of that, generally, the higher the value of the item, the higher the brokerage charge, and we have no way of knowing how much those brokerage charges are. So, if your package is shipping to Canada, you may want to consider this before you place your order.

With larger fountains that ship LTL (common carrier), a broker may be needed. We will contact you to get your broker information at the time of your order. If you don’t have a broker and we have to assign one, there may be additional charges (Approximately $100 or less). We will notify you of these charges before shipping your item if you don’t provide us with broker information. Again, this is only for some large items that ship via Common Carrier.

What shipping method will be used?

We use UPS and FedEx or USPS for delivery of most products. The exception is the larger water fountains over 150 lbs or volume orders. These may ship Common Carrier.

Where will my product ship from?

We are located in Wisconsin. Some of our products are shipped from our own warehouse here, and some are shipped from our associated warehouses in California, Oregon, Texas, North Carolina, Pennsylvania, New York, and Louisiana.

When will my order be processed?

Generally, your order will be processed the next business day from the day you placed it. We will process any orders that come in on a business day before 2:00PM CST the same business day. Any orders that come into us on Saturday, Sunday or a legal holiday will be processed the Next Business Day.

Will I receive a tracking number for my order?

Most of our items ship out of our warehouse here in WI so when we ship we will use your email address in the shipping software to generate an automated email to you. If you don’t see one be sure to check your junk or spam folders.

What if my product is damaged in transit?

Shipping damage rarely occurs but if you do see damage of your product you must report it right away, within 24-48 hours of receiving your item.

Payment

We accept: Visa, Master Card, Discover, American Express, PayPal

Returns

No Hassle Return Policy

At Serenity Health & Home Decor we want you to be 100% satisfied with your purchase.

We are confident you will be happy with your purchase. In the unlikely event that you are not satisfied with the product you ordered, you can have confidence that you can return or exchange your product within 30 days of receipt of your item.

HOLIDAY GIFTS HAVE 30 DAYS AFTER THE HOLIDAY TO RETURN, NOT FROM PURCHASE DATE

All returned items must be in new, unused condition and packaged in the original packaging. All product parts, instruction manuals, cards etc. must be returned to receive your full credit. If any of the above is not included you may incur an additional restocking charge. You will receive your refund once we receive the item back and it is inspected for damages.

Items may incur a restocking fee depending on the item. Please call for specific details on the product you are purchasing. Depending on the item there may be not be a fee if returned in new, resalable condition in their proper packaging with all instructions, warranty cards, and parts. Your refund for these items will be the full purchase price of the product less any shipping costs incurred. Even if the item has free shipping we incurred shipping costs to get the item to you so we will deduct this cost from your refund.

Defective Product:

In the unlikely event you receive your item with a defect you must notify us within 7 days of receiving the item and we will replace the item or defective part at no extra charge to you.

Damages:

Shipping damage rarely occurs but if you do see damage of your product you must report it right away, within 24-48 hours of receiving your item.