Terms & Conditions
Welcome to Van Tuong Global! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully before using our services.
1. General Information
1.1 Website Ownership
This website, Van Tuong Global, is owned and operated by Van Tuong Group.
1.2 Contact Information
- WhatsApp: +84355996381
- Email: [email protected]
- Address: Number 23, Block B, Alley 1, Dong Me, Me Tri, Nam Tu Liem, Hanoi
2. Use of the Website
2.1 Eligibility
By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.
2.2 Prohibited Activities
You agree not to:
- Use the website for unlawful purposes.
- Disrupt the functionality or security of the website.
- Copy, distribute, or resell any content without prior authorization.
2.3 Accuracy of Information
We strive to ensure that all product descriptions, pricing, and other information on the website are accurate. However, errors may occur, and we reserve the right to correct them without prior notice.
3. Orders and Payments
3.1 Placing an Order
By placing an order on Van Tuong Global, you agree to provide accurate information, including your name, address, and payment details.
3.2 Payment Methods
We accept secure payment methods as displayed on our checkout page.
3.3 Order Acceptance
Your order is considered accepted once we confirm it via email or WhatsApp. We reserve the right to refuse or cancel any order at our discretion.
3.4 Pricing and Availability
All prices are displayed in dollars and are subject to change without notice. Product availability is not guaranteed.
4. Shipping and Delivery
4.1 Shipping Policy
Our products are shipped internationally. Delivery times may vary based on location and availability.
4.2 Customs and Duties
For international orders, customers are responsible for any customs duties, taxes, or additional fees required by their country.
5. Returns and Refunds
5.1 Return Policy
We accept returns within 7 of delivery if the product is unused, undamaged, and in its original packaging.
5.2 Refund Policy
Refunds will be processed once we receive and inspect the returned product. Shipping fees are non-refundable unless the return is due to our error.
5.3 How to Initiate a Return
Contact us at [email protected] or via WhatsApp at +84355996381 to begin the return process.
6. Intellectual Property
All content on this website, including text, images, logos, and product designs, is the property of Van Tuong Global. Unauthorized use of our intellectual property is prohibited.
7. Limitation of Liability
To the maximum extent permitted by law, Van Tuong Global shall not be held liable for:
- Indirect, incidental, or consequential damages.
- Delays or interruptions in website availability.
- Any losses resulting from reliance on information provided on the website.
8. Governing Law
These Terms and Conditions are governed by the laws of Vietnam. Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts in Vietnam.
9. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
- WhatsApp: +84355996381
- Email: [email protected]
- Address: Number 23, Block B, Alley 1, Dong Me, Me Tri, Nam Tu Liem, Hanoi
By using Van Tuong Global, you agree to these Terms and Conditions. Thank you for trusting us for your rattan, bamboo, and straw handwoven products!